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Jeff Nickerson

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Profile

Jeff Nickerson

Technology Specialist
Online Media | San Francisco Bay Area, US

Summary

I have worked as a technology support professional for many years and enjoy the challenges and successes that this role brings. My experience has allowed me to be a member of technology teams supporting local and remote offices of more than 500 clients. These teams have been varied and include broadcast television, on-line media, and feature film production. I have also advanced IT projects for an international product sales company, and the corporate offices of a California consumer bank.

My goal is to correctly analyze technical requirements in order to implement solutions that are not only effective, but focus on communication and provide a maximum in client satisfaction.

Experience

  • 2008 - Present

    Technology Support / Mevio/Podshow.com

  • Oct 2008 - Dec 2008

    Technology Support / KRON-TV

  • Aug 2006 - Jul 2007

    Technology Production Management Coordinator / PDI DreamWorks

    • Coordinated meetings, projects, and demonstrations for Technology Production groups
    • Managed departmental email groups, contact lists, and emergency escalation documentation
    • Responsible for preventive maintenance notifications and technology status advisories
    • Planned desktop hardware & software deployments, system exchanges, and upgrades
    • Tracked the development of new technology initiatives and R&D requests
  • Feb 2005 - Sept 2005

    Project Coordinator / Bare Escentuals

    • Managed the lifecycle replacement project which replaced systems for 120 plus staff members in two locations
    • Active in several phases of the corporate headquarters and product distribution center relocation project for Bare Escentuals / MD Beauty Cosmetics Co.
    • Worked closely with management to research solutions for call tracking and problem resolution software
    • Organized end-user training for new systems and technologies
    • Provided concepts for a system to control, depreciate, and recycle fixed assets
    • Planned the layout and purchase of imaging equipment for corporate office and off-site distribution center
  • Jan 1998 - Aug 2004

    Technology Support Supervisor / TechTV

    • Established a liquidation process for recycling of retired assets
    • Managed a help desk staff of four skilled technicians
    • Planned and coordinated IT requirements for TechTV’s CES and E3 broadcast events
    • Led the relocation of TechTV news bureaus and sales offices in Washington DC, Chicago, and New York
    • Coordinated the deployment and maintenance of all desktop systems
    • Created orientation documentation for new hire training
  • May 1992 - Jan 1998

    Support Technician / Fireside Thrift and Loan

    • Contributor to a full redevelopment and launch of financial system software to all locations
    • Provided support to all locations as a helpdesk technician and on-site software support
    • Responsible for building and repairing Microsoft Windows desktop workstations and servers
    • Worked closely with staff software developers to create and deploy custom Insurance Tracking application
    • On-site support to all branches offices for pc systems, imaging equipment, LAN-WAN, and voice

Education

  • 1990 - 1991

    Chabot College

    AA
  • 1989 - 1989

    Brevard Community College

    CNA
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